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[security bulletin] HPSBGN03618 rev.1 - HPE Service Manager remote Denial of Service (DoS), Disclosure of Information, Unauthorized Read Access to Files, Server Side Request Forgery Jun 08 2016 05:39PM
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Note: the current version of the following document is available here:
https://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay?docId=
emr_n
a-c05167176

SUPPORT COMMUNICATION - SECURITY BULLETIN

Document ID: c05167176
Version: 1

HPSBGN03618 rev.1 - HPE Service Manager remote Denial of Service (DoS),
Disclosure of Information, Unauthorized Read Access to Files, Server Side
Request Forgery

NOTICE: The information in this Security Bulletin should be acted upon as
soon as possible.

Release Date: 2016-06-08
Last Updated: 2016-06-08

Potential Security Impact: Remote Denial of Service (DoS), Disclosure of
Sensitive Information, Unauthorized Read Access to Files, Server-Side Request
Forgery (SSRF)

Source: Hewlett Packard Enterprise, Product Security Response Team

VULNERABILITY SUMMARY
Potential vulnerabilities have been identified in HPE Service Manager. These
vulnerabilities could be remotely exploited to allow disclosure of
information, unauthorized read access to files and server side request
forgery.

References:

CVE-2016-4371
PSRT110006

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP Service Manager Software 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, 9.41
Server, Web Client, Windows Client, Service Request Catalog, Mobility

BACKGROUND

CVSS 2.0 Base Metrics
===========================================================
Reference Base Vector Base Score
CVE-2016-4371 (AV:N/AC:M/Au:S/C:P/I:P/A:N) 4.9
===========================================================
Information on CVSS is documented
in HP Customer Notice: HPSN-2008-002

Acknowledgement: The Hewlett-Packard Company thanks Markus Wulftange of Code
White GmbH for reporting this vulnerability to security-alert (at) hpe (dot) com. [email concealed]

RESOLUTION

HPE has made the following mitigation information available to resolve the
vulnerability for the impacted versions of HPE Service Manager:

For versions 9.30, 9.31, 9.32, 9.33, 9.34: Upgrade to SM 9.35.P4
(recommended) or SM 9.34.P5

SM9.35 P4 package,
SM 9.35 Mobility 9.35.4000 p4:

https://softwaresupport.hpe.com/km/KM02143180

SM 9.35 ServiceRequestCatalog 9.35.0015 p4:

https://softwaresupport.hpe.com/km/KM02143502

SM 9.35 AIX Server 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143332

SM 9.35 HP Itanium Server 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143206

SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143388

SM 9.35 Linux Server 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143530

SM 9.35 Solaris Server 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143276

SM 9.35 Windows Server 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143589

SM 9.35 Webtier 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143447

SM 9.35 Windows Client 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143645

SM 9.34.P5 package, AIX Server 9.34.5003 p5:

https://softwaresupport.hpe.com/km/KM02310304

HP Itanium Server 9.34.5003 p5:

https://softwaresupport.hpe.com/km/KM02311066

Linux Server 9.34.5003 p5:

https://softwaresupport.hpe.com/km/KM02310566

Solaris Server 9.34.5003 p5:

https://softwaresupport.hpe.com/km/KM02311656

Windows Server 9.34.5003 p5:

https://softwaresupport.hpe.com/km/KM02310486

Webtier 9.34.5003 p5:

https://softwaresupport.hpe.com/km/KM02310375

Windows Client 9.34.5003 p5:

https://softwaresupport.hpe.com/km/KM02310620

ServiceRequestCatalog 9.34.0011 p5:

https://softwaresupport.hpe.com/km/KM02310439

Mobility 9.34.5001 p5:

https://softwaresupport.hpe.com/km/KM02310466

For version 9.35: Upgrade to SM 9.35.P4

SM9.35 P4 package,
SM 9.35 Mobility 9.35.4000 p4:

https://softwaresupport.hpe.com/km/KM02143180

SM 9.35 ServiceRequestCatalog 9.35.0015 p4:

https://softwaresupport.hpe.com/km/KM02143502

SM 9.35 AIX Server 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143332

SM 9.35 HP Itanium Server 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143206

SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143388

SM 9.35 Linux Server 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143530

SM 9.35 Solaris Server 9.35.4001 p4:

https://softwaresupport.hpe.com/km/KM02143276

SM 9.35 Windows Server 9.35.4001 p4:

< https://softwaresupport.hpe.com/km/KM02143589

SM 9.35 Webtier 9.35.4001 p4:

< https://softwaresupport.hpe.com/km/KM02143447

SM 9.35 Windows Client 9.35.4001 p4:

<
https://softwaresupport.hpe.com/km/KM02143645

For versions 9.40, 9.41: Upgrade to SM 9.41.P3

SM9.41.P3 package,
Service Manager 9.41.3016 p3 - Server for AIX:

https://softwaresupport.hpe.com/km/KM02236813

Service Manager 9.41.3016 p3 - Server for HP-UX/IA:

https://softwaresupport.hpe.com/km/KM02236897

Service Manager 9.41.3016 p3 - Server for Linux:

https://softwaresupport.hpe.com/km/KM02236827

Service Manager 9.41.3016 p3 - Server for Solaris:

https://softwaresupport.hpe.com/km/KM02236843

Service Manager 9.41.3016 p3 - Server for Windows:

https://softwaresupport.hpe.com/km/KM02236929

Service Manager 9.41.3016 p3 - Web Tier:

https://softwaresupport.hpe.com/km/KM02236883

Service Manager 9.41.0039 p3 ServiceRequestCatalog:

https://softwaresupport.hpe.com/km/KM02236911

Service Manager 9.41.3016 p3 - Windows Client:

https://softwaresupport.hpe.com/km/KM02236857

Service Manager 9.41.3000 p3 Mobility:

https://softwaresupport.hpe.com/km/KM02236867

HISTORY
Version:1 (rev.1) - 8 June 2016 Initial release

Third Party Security Patches: Third party security patches that are to be
installed on systems running Hewlett Packard Enterprise (HPE) software
products should be applied in accordance with the customer's patch management
policy.

Support: For issues about implementing the recommendations of this Security
Bulletin, contact normal HPE Services support channel. For other issues about
the content of this Security Bulletin, send e-mail to security-alert (at) hpe (dot) com. [email concealed]

Report: To report a potential security vulnerability with any HPE supported
product, send Email to: security-alert (at) hpe (dot) com [email concealed]

Subscribe: To initiate a subscription to receive future HPE Security Bulletin
alerts via Email: http://www.hpe.com/support/Subscriber_Choice

Security Bulletin Archive: A list of recently released Security Bulletins is
available here: http://www.hpe.com/support/Security_Bulletin_Archive

Software Product Category: The Software Product Category is represented in
the title by the two characters following HPSB.

3C = 3COM
3P = 3rd Party Software
GN = HPE General Software
HF = HPE Hardware and Firmware
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PV = ProCurve
ST = Storage Software
UX = HP-UX

Copyright 2016 Hewlett Packard Enterprise

Hewlett Packard Enterprise shall not be liable for technical or editorial
errors or omissions contained herein. The information provided is provided
"as is" without warranty of any kind. To the extent permitted by law, neither
HP or its affiliates, subcontractors or suppliers will be liable for
incidental,special or consequential damages including downtime cost; lost
profits; damages relating to the procurement of substitute products or
services; or damages for loss of data, or software restoration. The
information in this document is subject to change without notice. Hewlett
Packard Enterprise and the names of Hewlett Packard Enterprise products
referenced herein are trademarks of Hewlett Packard Enterprise in the United
States and other countries. Other product and company names mentioned herein
may be trademarks of their respective owners.

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