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Contact Information
Name: Don Bidell
Email: dbidell (at) yahoo (dot) com [email concealed]
Location: Caledonia, Michigan, United States
Position/Title: Sr. Security Analyst
Resume: Donald G. Bidell

1931 Hollow Creek Dr. S.E.

Caledonia,Mi. 49316


Email: dgbfender (at) sbcglobal (dot) net [email concealed]

Objective: A growth-oriented management position within the IT/Telecommunication Security field which will allow a company to utilize my managerial, organizational, communicative and creative skills.

Work Experience:

Foremost Insurance Group- Caledonia,Mi. 49316

1/31/05-Present STAR Technical Help Desk Analyst II

Provides first level help desk support for problems and service requests related to PC hardware, PC software, or PC network connectivity at Farmers Insurance Group and its affiliates. Provides help desk telephone support for certain Farmers proprietary applications—i.e. CRN support.

Conducts first level problem troubleshooting for a low to medium-high complexity level. Records problem symptoms and status information in order to communicate technical issues to 2nd and 3rd level support resources.

Ensures problem resolution and problem escalation to upper management to identify crucial errors or problems. Works with CICS mainframe, Windows-based applications, a large assortment of software.

Irvin Alan Fabrics- Grand Rapids,Mi.49505

8/22/03-12/09/04 Customer Service Rep

Primary customer service representative for an industry-leading textiles wholesaler.Main responsibilities included

cold-calling new account leads, maintaining a large established customer base, and handling incoming call traffic.

Other duties included large leather-order processing,mill liaison,expediting purchase orders, and maintaining a high level of customer service in a regional capacity.Sales volumes surpassed $50,000/day on average.

J Mollema and Sons- Grand Rapids,Mi. 49512

3/24/03-8/01/03 Showroom Sales/Customer Care

(Seasonal/Contracted Position)

Overall management of sales showroom. Expedited customer care orders, dispensed landscape management information, inventory control, daily cash receipts control.

Was responsible for stock reduction special sales, new product implementation, and up-selling of high margin items.

Siemens Dematic Rapistan Systems- Grand Rapids,Mi. 49503

1998-2002 Manufacturing Supervisor

Overall production supervision of product and personnel. Assembly experience includes: Tray Management Systems, Gravity/Power Conveyor, AFSM/United States Postal Service Flat-sorter Machines, Shipping and Receiving areas. Experienced in supervising many areas of fabrication including cutting/shearing, forming brakes, welding and finishing. Was instrumental in start-up of AFSM/Postal Service prototype and production ramp-up; working closely with upper management to facilitate this project. Payroll/timekeeping and employee assistance experienced.

Siemens Dematic Rapistan Systems- Grand Rapids, Mi. 49503

1997-1998 Assembly Coordinator

Closely assisted Plant Coordinator in meeting scheduled ship dates by expediting manufactured and purchased schedules. Worked closely with all levels of management including manufacturing, purchasing and production. Assisted in supervision coverage on a regular basis when required. Working knowledge of product line and various computer systems/software/databases.

Forward Metal Craft- Grand Rapids, Mi. 49508

1995-1997 Shipping/Receiving Manager Overall operation of shipping/receiving departments facilitating on-time shipments and inventory control.

Meijer,Inc: Grand Rapids,Mi. 49505

1989-1995 Receiving Manager: Overall operation of office receiving department including accurate inventory control of all retail product samples, UPS details, and expedited shipments.


Capella University Minneapolis, Mn. 55402

Masters of Science Information Technology-Security. Currently enrolled in program. Expected completion is early Spring, 2008.

Michigan State University E. Lansing, Mi. 48823

Bachelor of Arts-Telecommunications. Dual minors in voice/data/image, telephony and network design/video production. Graduated May,1989.



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